Peak Moving Season is upon us in Toronto (June – October) and moving your possessions efficiently and carefully is important to both you and us. Our clients should be focusing on cottage vacations and summer plans with the kids, rather than putting all their efforts into packing and moving into their new home.
One of our clients this past week was in a sticky situation. She had booked a ‘cheaper’ moving company in Toronto for the Canada Day long weekend, but the movers never showed up on the booked date. After 4-hours of waiting, she was stranded with her kids, needing to get out of her old 2-bedroom apartment, and into her new home in Toronto’s east end right away.
We got the phone call from our client on the day of her originally scheduled move. She was extremely upset, and nervous about committing to another company who was going to let her down. We assured her that we could be there with two men and a 26-foot truck within three hours of her call, and provided an hourly rate that she was comfortable with. In fact, she was surprised that we did not gauge her with long-weekend rates or hidden fees for last-minute bookings. Since we had another move finishing up early in her area, we were confident we could accommodate her at our regular rate. Five Star Movers is thorough with our rates at the time of booking, and we never surprise with ‘hidden fees.’ When we got to the apartment, we took care of quickly and efficiently wrapping all of the clients’ furniture in blankets and other padded materials, to keep all her items safe from scratches and damage. We were able to fit all of her furniture comfortably in our larger truck (that we use at no additional charge to the client) and completed the move from start to finish before nightfall. Another FIVE STAR MOVE!